Disclaimers

This website is owned and operated by Cherokee Copper LLC (“Company,” “we,” or “us”).

This Disclaimer, together with the Terms & Conditions and Privacy Policy, governs your access to and use of Cherokee Copper’s website including any content, functionality, products, and services offered on or through the website or any subdomains (the “Website”). Please read the Disclaimer carefully before you start to use the Website. By using the Website or by clicking to accept or agree to the Terms & Conditions of Use when this option is made available to you, you accept and agree to be bound and abide by the Disclaimer. If you do not want to agree to the Disclaimer, you must not access or use the Website.  All users of this Website accept and understand the terms of this Disclaimer.

FOR EDUCATIONAL AND INFORMATIONAL PURPOSES ONLY

The information contained on this website is provided for informational and educational purposes only and is not intended to substitute for obtaining  advice from a qualified professional. Users should do their own due diligence by independently verifying all information, products and services with their own qualified professionals to take into account your personal objectives, financial situation and individual needs before making any decisions.

ACCURACY OF INFORMATION
We use reasonable efforts to provide content that is true, accurate and up-to-date information. However, we give no assurance and we do not warrant that any information contained in or made available through this website is accurate, complete, reliable, current, applicable, or error-free. We assume no liability or responsibility for any errors or omissions in the content of this website or such other materials or communications. We disclaim all liability with respect to errors, inaccuracies, omissions, misleading or defamatory statements. If you wish to contact the webmaster of this website, please contact hello@cherokeecopper.com or 918-573-5771, Cherokee Copper

DISCLAIMER OF WARRANTIES AND LIMITATIONS OF LIABILITY
This website is provided on an "as is" and "as available" basis. Use of this website is at your own risk. We and our suppliers disclaim all warranties. Neither we nor our suppliers shall be liable for any damages of any kind from the use of this website.You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of the personal and any information you provide, the outcome of your actions, personal and business results, and for all other use in connection with the website.

LINKS TO THIRD PARTY WEBSITES
For your convenience, this website may contain hyperlinks to websites and servers maintained by third parties. We do not control, evaluate, endorse or guarantee content found on those sites. We do not assume any responsibility or liability for the actions, products, services and content of these sites or the parties that operate them. Your use of such sites is entirely at your own risk.

REFUND POLICY

We take pride in our handcrafted jewelry and want you to love your purchase. If you need to make a return, we’ve made the process simple and fair—but we always encourage exchanges so you can find a piece you truly love!

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 Store Credit – No Restocking Fee!

🔄 Choose store credit

  • Store credit is available for 30 days from delivery—and we’ll waive the restocking fee when you choose this option!
  • Exchanges

    We want you to love what you wear. If your jewelry isn’t quite right, we’re happy to offer an exchange within 30 days of delivery.

    • We’ll provide a prepaid return shipping label to make it easy.
    • You’ll just cover the shipping for your new item — a flat rate of $6.99, which helps cover postage, packaging, and processing.
    • Exchanges are limited to one per order. Additional exchanges may incur shipping fees.
    • If the item you’re exchanging for is of lesser value, we’ll apply the difference as a store credit to your Cherokee Copper account.

    This credit never expires and can be used toward any future order when you're logged in. If you don’t have an account yet, we’ll help you set one up—it only takes a moment.

    To request an exchange, please contact us at hello@cherokeecopper.com with your order number and details.

    As a small family-run Cherokee business, this policy helps us continue offering exceptional service while honoring the time and care that goes into every piece we make.

    Returns & Restocking Fees (Refund Requests)

    To cover processing, repackaging, and handling costs, refunds are subject to:

    • 10% restocking fee (applied to all returns)
    • Actual return shipping cost (~$4 deducted from refund)

    📅 Refund requests must be made within 14 days of delivery.

    🛠 Why do we charge a restocking fee for refunds?
    Every return requires careful inspection, repackaging, and handling. As a small business crafting each piece with care, this ensures we can continue offering high-quality, handcrafted jewelry.

    There are certain situations where only partial refunds are granted (if applicable)

    Any item not in its original condition, ie damaged or missing parts for reasons not due to our error
    Any item that is returned more than 30 days after delivery

    Items That Are Not Eligible for Return or Exchange

    🚫 The following collections are FINAL SALE and cannot be returned or exchanged:

    • Custom Creations
    • Mystery Boxes
    • Sale Items
    • Secret Sale Items
    • Gift Certificates

    Custom Items - Due to the nature of custom items we can not accept returns on these. Our process for custom items includes verification and approval by the customer. Please make sure everything is the way you want it before we make the item. This includes sizes. Custom items because they are custom and are made to order and can be custom sized. Custom orders take longer and can take up to ONE MONTH to fufill. Custom orders may not be available at all times, such as the Christmas season. Please email us at info@cherokeecopper.com if you have a question about custom orders. 

    How to Start an Exchange or Return

    1️⃣ Email hello@cherokeecopper.com with your order number and request (exchange, store credit, or refund).
    2️⃣ We’ll provide return instructions and a shipping label (for refunds, actual shipping cost is deducted).
    3️⃣ Once received and inspected, refunds are processed within 5-7 business days to your original payment method.

    Shipping
    We will send you a prepaid postage label via email..  We will deduct the cost of return shipping (approximately $4-$5) from your refund. 

    You may choose to pay shipping yourself but typically that costs more and does not include tracking. We reccomend you use the shipping label provided for this reason. 

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Returns and refunds or store credits will be processed in 5-7 business days upon receipt of you package.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next, contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at info@cherokeecopper.com.

    Have a question? Feel free to contact us hello@cherokeecopper.com

ARTIFICIAL INTELLIGENCE (AI) GENERATED CONTENT

All Cherokee Copper jewelry and products are handcrafted by our family of Cherokee artists. No products sold on this website are designed or generated using artificial intelligence. All product photos are original and are not AI generated.

However, certain website content — including but not limited to blog posts, product descriptions, educational articles, and marketing materials may be created utilising the assistance of  AI or other automated technologies.

This content is for informational purposes only and should not be relied upon without independent verification. We cannot guarantee the accuracy of any AI-assisted content on this website. Such content may contain inaccuracies, errors, omissions, or outdated information. Therefore, we are not responsible for any consequences arising from your reliance on AI-generated or AI-assisted content. We reserve the right to remove or modify any such content at any time.

For questions about our products, craftsmanship, or cultural heritage, please contact us directly at hello@cherokeecopper.com 

INDEMNIFICATION

You agree to indemnify the Company, along with its members, owners, affiliates, directors, officers, employees, agents, and licensees (collectively referred to as the “indemnified parties”), from any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees and court costs) that arise from or relate to any claim or legal action against the Company. This includes any breach or alleged breach of this Agreement, as well as any warranty, representation, or covenant made by the Company, along with any negligent actions or omissions. You also agree to indemnify the Company for any liabilities incurred by you, which arise from actions or omissions—whether negligent or not—committed by you, your agents, directors, officers, employees, or representatives. This includes all your actions and use of our websites, such as purchasing products and services, any violations of laws, rules, regulations, or ordinances, or breaches of the terms and conditions of this website by you or anyone associated with you. Additionally, you are responsible for any infringement of intellectual property or other rights by you or any other user of your account. The Company will promptly notify you of any such claims or liabilities and reserves the right to defend such claims, liabilities, or damages at your expense. You agree to fully cooperate and provide any necessary assistance at no cost to us in defending against these claims.


CONTACT

If you wish to contact the webmaster of this website, please contact hello@cherokeecopper.com  or 918-573-5771, (Cherokee Copper).