Refund Policy

Returns

We want you to be extremely happy with your purchase. If for any reason you have a problem please contact us and we will be happy to work with you. We will determine refunds on a case by case basis but here is what you may expect. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sorry we can not refund gift cards.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, ie damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

We will charge a restocking fee of 3% of your purchase price.  

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@cherokeecopper.com.

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately sale items cannot be refunded. Sale items include Mystery Boxes. If we decide to offer a credit than it is only for the purchase price not the oringal retail value. 

Custom items (if applicable)

Due to the nature of custom designs we can not accept returns. Be sure to double check your proof before continuing with the design process. It is much easier to make changes before production than after shipping. 

 

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cherokeecopper.com. We will then email you a return postage label. .

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to Cherokee Copper 20315 S. Highway 75 Mounds Oklahoma US 74047-4908

We will email you a return label but you will be responsible for paying for your own shipping costs for returning your item.  We will deduct the cost of return shipping from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.